Order Cancellations

We hope you will be delighted with your purchase.  However should you not be happy with your online purchase then it can be returned for an exchange or refund within 14 days of your purchase.  Please note the following - 

Returns Policy

Refunds are for goods only.  Any delivery charges incurred are not refundable and if your original purchase had qualified for free delivery then the delivery charges you would have paid will be deducted from any refund amount. 

Goods returned must be in their original undamaged packaging, they must be unwashed and unused with original labels attached. 

Please send proof of purchase with your returned items.

Please advise prior to returning the goods that you wish to return them. 

We suggest that any returned items are sent using a track & trace delivery option as we do not accept responsibility for goods that are lost or damaged  in return transit. 

Refunds or exchanges can only be made to the person who has purchased the items originally. 

Our address for Returned items is

Junior Kids Store

56 George Street

Palmerston North 4410

Sale or discounted items are excluded from our Return & Exchange Policy. All Sale purchases are final and can not be returned for refund or exchange. This includes items purchased using discount codes and during promotional periods. 

All orders placed via this website are considered to be current unless they are cancelled in writing by either you the customer or Junior. 

Pricing and Product Availability

Prices do change from time to time and Junior reserves the right to change product and freight prices without notice.  

This website is updated on a daily basis and is linked back to our in store Point of Sale system.  However when working with computers & humans glitches can unfortunately occur. Junior reserves the right to refuse an order due to technical problems occurring in pricing or stock holding or any other technical issue. Should a technical problem occur then the customer can either cancel the order or pay any balance still outstanding to receive the item. 

Gift Vouchers & Credit Notes
Currently gift vouchers purchased in store can not be used as payment on this website.  Please contact us directly if you have a store gift voucher and wish to purchase online. Likewise credit notes issued in store can not be used as a payment method online. Please contact us directly. 
Sale and Promotional Periods will not be advised of in advance.