Delivery & Shipping

 Christmas Delivery:

Last Day for Orders to be received before Christmas 2019

Rural South Island Monday 16th December before 2pm

South Island (Urban) & North Island Rural Wednesday 18th December before 2pm

North Island (Urban) Thursday 19th December before 2pm

Delivery Costs:

 All orders of $100 or more are delivered free of charge within New Zealand*.

$6.95 Delivery Charge New Zealand Urban Addresses* and $9.95 Delivery Charge for New Zealand Rural Addresses* for orders up to $99.99. Free NZ delivery for orders $100 and over. 

Where the incorrect delivery charge has been selected goods will not be shipped until the correct delivery charge has been paid. If you are unsure as to whether your address is rural then please use the address check website to confirm https://www.addresscheck.co.nz/

All purchases are normally sent by courier.  We use a range of couriers to keep this as cost effective as possible, at the moment we are using Go Sweet Spot (Post Haste & NZ Couriers) and Fastway for most NZ address parcels.  

Orders placed by 2pm Mon - Fri are generally dispatched the same day.  Small parcels to North Island Urban addresses will usually be delivered over night, South Island and Rural Addresses may take several days.  Larger Bulky items will take 2 - 3 days delivery  within New Zealand. Orders placed over the weekend will be sent out on the following Monday.  Orders placed after 2pm Mon - Thurs will normally be sent the following day.

During busy times of the year, (ie sale & holiday periods) normal delivery times can be delayed, if you are working to a specific deadline please advise at time of purchase and we will do our very best to ensure your parcel gets to you as speedily as possible. 

*At this time we only deliver to Mainland (North & South Island) New Zealand,  we do not deliver to Waiheke or Stewart Islands.

We do not deliver to PO Box addresses.

Freight charges will not be refunded for orders placed with incorrect  or partial delivery addresses. Please ensure you include full delivery details for your order. 

Pick up In Store:

For our local customers we offer a  Pick up in Store Service

Pay Now Pick Up Later - Pay by credit card through the website and pick up later from our store. Please allow time for the transaction to be processed and the order to be picked and packed ready for you.

There are no additional delivery or processing charges for Pick up in Store service.  Pick up in Store option are available on checkout. Place the items you wish to purchase in the cart then go to check out,  you will then have the choice  to have the goods delivered or to pick up in store.    

International Orders:

Australia

We do ship clothing to Australia.  Please note we do not send bulky items and this includes all toys, accessories and most footwear.  Parcels are sent via NZ Post Non Tracked Service.  If you wish to use a tracked service then please contact us for a quote before placing your order. 

At this time we do not accept international orders to any other countries through the website.